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Protecting your personal information

At Wellness at No.61, we are committed to protecting your privacy and handling your personal information responsibly.This Privacy Notice explains how we collect, use, store and protect your personal information when you use our services, visit our practice or interact with us online.

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We understand that healthcare information is personal and sensitive. We treat all information you provide with confidentiality, respect and care.

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Who we are

Wellness at No.61 is a health and wellness practice providing consultations, diagnostics, treatments and wellbeing services. The practice is responsible for ensuring your personal information is processed lawfully, securely and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Information we collect

Depending on the services you use, we may collect:

Personal information

• Name, date of birth and contact details

• Address and communication preferences

• Emergency contact details

• Appointment and booking information

• Payment and transaction information

Health information

• Medical history

• Current and previous health information

• Details relating to consultations, assessments, treatments and care provided.

• Relevant information provided by you or other healthcare professionals involved in your care

Website and communication information

• Information submitted through online forms

• Correspondence with our team

• Website usage information, including cookies where applicable

 

How we use your information

We use your information to:

• Provide safe and appropriate care

• Assess your health needs and recommend suitable services

• Maintain accurate clinical records

• Manage appointments and communicate with you

• Process payments and administer our services

• Meet our legal and regulatory obligations

• Monitor and improve the quality and safety of our services

Lawful basis for processing your information

We process personal information under the following lawful bases:

• Provision of healthcare services - to provide appropriate care and treatment

• Legal obligations – where we are required to maintain records or comply with regulatory requirements

• Legitimate interests – to manage and improve our services

• Consent – where you have provided permission for specific uses of your information

Health information is processed as special category data under UK GDPR because it is necessary for the provision of healthcare and the management of healthcare services.

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Sharing your information

We will only share your information where it is necessary, appropriate and lawful.

This may include sharing information with:

• Healthcare professionals involved in your care

• Diagnostic providers or laboratories where relevant

• Other professionals involved in your treatment with your consent or where legally required

• Regulatory bodies or authorities where required by law

We will never sell your personal information or share it for marketing purposes without your consent.

 

Confidentiality

All information relating to your care is treated confidentially.

Our team follows professional standards and strict confidentiality procedures to ensure your information is only accessed by authorised individuals who need it to provide safe and effective care.

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How we protect your information

We take appropriate measures to protect your information, including:

• Secure electronic systems

• Restricted access to patient information

• Staff confidentiality requirements

• Secure storage and disposal of records

• Regular review of our data protection procedures

 

How long we keep your information

We retain your information only for as long as necessary and in line with legal, regulatory and professional requirements.Clinical records are retained securely for the appropriate retention period before being securely destroyed.

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Your rights

Under UK data protection law, you have rights regarding your personal information, including:

• The right to access your information

• The right to request correction of inaccurate information

• The right to understand how your information is used

• The right to withdraw consent where processing is based on consent

• The right to raise concerns about how your information is handled

Some rights may be subject to legal or healthcare record-keeping requirements.

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Cookies and website information

Our website may use cookies and similar technologies to improve your browsing experience and understand website usage.You can manage your cookie preferences through your browser settings.

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Updates to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, legal requirements or how we process information. The latest version will always be available on our website.